CUSTOMER SERVICE FAQs
Thanks for visiting our online textile pillows and handbag store. SKY IRIS values you as a customer and customer satisfaction is our top priority. We want you to be completely satisfied with your purchase.
If you have any questions, are searching for a particular item, or would like to place an order by phone, you may reach us at 231.330-7540, Monday-Friday 11am-4pm (Eastern Time) and Saturday 11am-4pm. Feel free to email us anytime at firstname.lastname@example.org.
We gladly accept Paypal, Visa, Mastercard, American Express, and Discover. If you would like to pay by personal check, please call us to place an order by phone. We must receive payment prior to shipment. When placing orders through our website, your credit card is charged at the time the order is processed.
We process your order as soon as possible. You will receive an e-mail notification once the order has been placed. Please contact us as soon as possible if you have any questions.
Sale and Clearance Items
All clearance sale items are considered final sale and cannot be returned or exchanged.
If you decide to return an item, please email email@example.com with your written request within (21) twenty-one business days of receipt of the item and we will issue you a Return Authorization Number (RAN). An RAN is valid for (14) days and the item must be returned within the fourteen day period. Customers are required to pay return shipping charges. If you return an item that has not been issued an RAN or is after fourteen days or the item has been used or otherwise poor/damaged condition (Tags must be entact), SKY IRIS will not issue you a refund for the product’s cost.
A customer may cancel an order within two (2) days of purchase order date for a full refund. We strive to ship your order as soon as possible, sometimes within 24 hours of placing order. If your order has already shipped, we are unable to cancel and you must follow our normal refund procedures.
Fabrics and Finishes
For many items, we provide fabric swatches and samples. Please contact us if would like any samples. We are here to help you!
SKY IRIS COLLECTION website and products include high quality images. However, color variations may vary from computer screen images to actual product. We recommended requesting samples and/or additional color matching information if you have color questions. Note that returns due to color are subject to our normal return policy and not considered a product error. Please note that fabrics and finishes may appear slightly different than product samples due to monitor and/or printing differentiations. Also, fabric and finisher manufacturing processes may include slight differentiations in fabric and finishes swatches and samples.
Please note that our items are handmade and every item is considered unique and may vary slightly from image shown. Sizes are approximate.
If your order does not arrive with the specifications you selected when ordering, SKY IRIS reserves the right to have the item replaced or reshipped at no additional charge to you. Please contact us immediately.